Privacy Policy

Welcome to PTP Pro (“PTP Pro,” “we,” “us,” or “our”). We operate a subscription-based software platform that provides pricing calculators, business tools, inventory support, receipt intake, OCR features, AI-powered insights, integrations, and related services through ptppro.io and associated domains, apps, and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, when we share it, and what choices and rights you have. This policy applies to website visitors, email subscribers, account holders, paid subscribers, trial users, and anyone who interacts with PTP Pro.

By using PTP Pro, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please discontinue use of the Service.

We collect information based on how you interact with PTP Pro.

Personal and Account Information

• Name, email address, username, password, and login credentials
• Business name, business profile details, preferences, and account settings
• Subscription plan, membership status, billing history, and account activity
• Messages, support requests, survey responses, and form submissions

Payment Information

Payments are processed through third-party payment providers. We do not store full credit card numbers on our servers. We may receive limited billing details such as transaction status, subscription level, billing email, last four digits of a payment card, and payment confirmation data.

Business and User-Generated Data

When you use PTP Pro, you may enter or upload business information including:

• Pricing calculations, product details, service details, labor rates, expenses, and profit targets
• Inventory records, vendor details, supplier information, and product costs
• Customer names or project details that you choose to enter
• Quotes, estimates, invoices, calendar items, and saved history
• Uploaded receipts, images, PDFs, OCR results, and related extracted data

Device and Technical Information

• IP address, browser type, device type, operating system, time zone, and language settings
• Pages visited, features used, referral source, error logs, and performance data
• Approximate location based on IP address, such as city, state, region, or country

We use information to operate and improve PTP Pro and to provide the services you request.

• Account management: To create accounts, authenticate users, manage subscriptions, and maintain user preferences.
• Service delivery: To provide calculators, pricing tools, OCR features, AI tools, saved records, inventory workflows, and integrations.
• Billing: To process payments, send receipts, manage renewals, and respond to billing questions.
• Support: To answer questions, troubleshoot issues, and improve the customer experience.
• Security: To prevent fraud, detect misuse, protect accounts, and maintain platform integrity.
• Communications: To send transactional notices, product updates, feature announcements, onboarding messages, and marketing emails where permitted.
• Improvement: To analyze trends, fix bugs, develop new features, and improve performance.
• Legal compliance: To comply with laws, enforce our terms, and respond to lawful requests.

PTP Pro may include AI-powered and OCR-powered features designed to help users analyze pricing, extract receipt details, organize business data, generate suggestions, and improve workflows.

AI Processing

When you use AI features, the information you submit may be processed by trusted third-party AI providers solely to generate the requested result. This may include calculator inputs, business details, pricing questions, uploaded text, or other content you choose to submit.

OCR Receipt Processing

When you upload receipts, images, or documents for OCR extraction, we may process the file to identify information such as vendor name, date, tax, totals, line items, product names, quantities, and categories. OCR results may be saved to your account or local workspace depending on the feature and your chosen action.

AI Output Disclaimer

AI-generated and OCR-generated results may contain errors or incomplete information. You are responsible for reviewing, correcting, and confirming results before relying on them for business, accounting, tax, legal, or financial decisions.

We may use analytics tools to understand how users interact with our website and platform. Analytics helps us improve performance, usability, content, features, and reliability.

• Pages visited, session duration, buttons clicked, and navigation paths
• Device type, browser type, operating system, and approximate region
• Feature usage trends, error reports, and performance metrics
• Referral sources and general traffic patterns

Where possible, analytics data is aggregated or anonymized and is used to improve PTP Pro.

We use cookies and similar technologies to operate our website and platform, maintain login sessions, remember preferences, analyze usage, and improve security.

Types of Cookies We Use

• Essential cookies: Required for login, security, subscriptions, and core website functionality.
• Performance cookies: Help us understand site performance and user experience.
• Functionality cookies: Remember preferences and improve personalization.
• Third-party cookies: May be set by payment processors, analytics tools, embedded services, or integrations.

You may control cookies through your browser settings. Disabling essential cookies may prevent PTP Pro from functioning properly.

PTP Pro may connect with third-party services to support payments, email delivery, supplier data, inventory workflows, marketplace connections, calendar tools, shipping, accounting, and other business functions.

Authorized Connections

When you connect a third-party integration, we may access, transfer, or store the information needed to provide that integration. For example, an integration may require product data, order data, inventory data, pricing data, customer details, authentication tokens, or account identifiers.

Supplier, Distributor, and Marketplace Integrations

PTP Pro may integrate with supplier, distributor, and marketplace platforms including current and future services in apparel, blanks, custom products, craft supplies, art supplies, digital products, shipping, and commerce. This may include integrations such as S&S Activewear, SanMar, Etsy, Shopify, QuickBooks, Google, Stripe, and other services as the platform evolves.

Third-Party Policies

Third-party services are governed by their own privacy policies and terms. We are not responsible for the independent privacy or security practices of third-party platforms.

We share information only when necessary to operate PTP Pro, provide requested services, comply with legal obligations, or protect our rights.

• Service providers: Hosting, payment processing, email delivery, analytics, security, AI processing, and technical support.
• Authorized integrations: Third-party platforms you choose to connect or authorize.
• Legal requirements: Courts, regulators, law enforcement, or government agencies when required by law.
• Business transfers: In connection with a merger, acquisition, restructuring, sale of assets, or similar transaction.
• Consent: When you direct us to share information or provide explicit permission.

We use commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

• SSL/TLS encryption for data transmitted between your browser and our services
• Password hashing and secure account authentication practices
• Payment processing through PCI-compliant third-party providers
• Access controls that limit access to personal data
• Monitoring, updates, and security reviews for platform reliability

Depending on your location, you may have privacy rights under laws such as the GDPR, UK GDPR, CCPA, CPRA, or other privacy laws. We honor reasonable privacy requests consistent with applicable law.

To exercise your rights, contact us at support@ptppro.io. We may need to verify your identity before fulfilling certain requests.

California Residents

California residents may request access, correction, deletion, and information about certain data practices. We do not sell personal information.

EU and UK Residents

Our lawful bases for processing may include performance of a contract, legitimate interests, consent, and legal obligations. You may also have the right to lodge a complaint with your local data protection authority.

We retain information only as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

• Account data: Retained while your account is active and for a reasonable period after closure.
• Billing records: Retained as required for tax, accounting, and legal purposes.
• Support records: Retained to provide service continuity and resolve issues.
• Analytics data: May be retained in aggregated or anonymized form.
• Uploaded content: Retained according to the feature used, your account settings, and applicable legal obligations.

When information is no longer needed, we may delete, de-identify, or anonymize it.

PTP Pro is operated from the United States. If you access our services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

By using PTP Pro, you understand that data protection laws in these locations may differ from those in your jurisdiction. Where required, we use appropriate safeguards to support lawful international transfers.

PTP Pro is intended for business owners, entrepreneurs, creators, and adult users. It is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, contact us at support@ptppro.io so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our services, integrations, legal requirements, or business practices. When we update this policy, we will revise the “Last Updated” date.

If we make material changes, we may provide additional notice through the website, email, or within the platform where appropriate. Your continued use of PTP Pro after an updated policy becomes effective means you accept the revised policy.

If you have questions, concerns, or requests related to this Privacy Policy or how we handle personal information, please contact us.